Shipping and Returns Policy

Updated on February 21 2024

Thank you for choosing Trails Tale for your apparel needs. We strive to ensure a seamless shopping experience for our customers. Please review our shipping policy below:

Processing Time

  • Each order typically require 1-2 business days for production.
  • Once your order is processed, please allow an additional 2-7 business days for shipping within the United States.
  • International orders may experience longer shipping times due to customs processing and regulations specific to the destination country.

Shipping Rates

  • Shipping rates are determined based on the destination and the weight of the package.
  • We offer standard and expedited shipping options at checkout to accommodate your preferences.
  • Free shipping is available for orders exceeding a specified purchase threshold, clearly indicated on our website.

International Shipping

  • We proudly offer international shipping to many countries worldwide.
  • Please be aware that international orders may be subject to customs duties, taxes, and fees upon arrival in the destination country. These charges are the responsibility of the recipient.

Return & Refund Policy

At Trails Tale, we are committed to ensuring your satisfaction with our products. Please familiarize yourself with our return and refund policy below:

Eligibility

  • Returns are accepted exclusively for damaged or defective items.
  • To initiate a return, you must provide photographic evidence of the damaged or defective item within 7 days of receiving it.
  • In some cases, particularly for damaged items, we may request video proof to better assess the issue and expedite the resolution process.

Return Process

  • If your item is damaged or defective, please promptly contact our customer service team with your order number and supporting photos or videos.
  • Upon approval, we will arrange for a replacement of the same product at no additional cost to you.
  • Furthermore, you are not required to return your original item as a token of understanding 😀

Refund Policy

  • We do not offer refunds for change of mind or non-damaged items.
  • Refunds will only be issued if we are unable to provide a replacement for the damaged or defective item.

Order Cancellation

  • Should you need to cancel your order, you may do so within 12 hours of purchase by contacting our customer service team.
  • If canceled within this timeframe, a full refund will be processed to your original payment method.

Contact Us

  • If you have any inquiries regarding our shipping, return, or refund policies, please feel free to reach out to our customer service team at [email protected]

Thank you for choosing Trails Tale. We value your patronage and are dedicated to delivering exceptional products and service.